Returns, Refunds & 60-Day Guarantee

This policy covers purchases directly from soulbotanic.com. Our voluntary satisfaction guarantee, your statutory withdrawal right and your rights concerning faulty goods are separate. The limits on our voluntary guarantee never restrict your statutory rights.

Purchases made before the revised policy takes effect retain the guarantee and conditions offered when purchased. For purchases from another retailer, contact that retailer about its process.

If an eligible formula does not meet your expectations, contact us within 60 days of its delivery.

• The guarantee covers one-time supplement items in your first-ever order placed directly with Soulbotanic. It does not restart for each product or later purchase.
• All subscription items are excluded, including the first subscription delivery and every renewal. If your first order contains both purchase types, only the eligible one-time items qualify.
• Return the containers for the items claimed and any remaining contents within 14 days of telling us. Opened and empty containers are accepted. There is no minimum amount that must remain.
• You arrange and pay for return shipping. Use suitable packaging and keep your proof of posting; tracking is recommended.
• We refund the actual amount paid for eligible returned products after discounts. This voluntary offer does not reimburse outbound delivery, return postage or separate optional services.
• We process the voluntary guarantee refund within 5 business days after receiving the required returns. Your payment provider may take additional time to display it.

You do not need to keep taking a product that does not suit you or provide medical evidence to request this guarantee. These conditions do not apply to a statutory claim that gives you more favourable rights.

If you are an EU consumer buying online, you generally have 14 days to withdraw without giving a reason. The period runs from the day after you, or a person you nominate other than the carrier, receives the goods. For several goods from one order delivered separately, it runs from receipt of the last goods. For a single contract for regular delivery of goods during a defined period, it runs from receipt of the first delivery. If a later delivery is a separate new contract, assess its withdrawal period separately.

To withdraw, send an unequivocal notice to info@soulbotanic.com before the period expires. You can use the example email below, but it is not compulsory. Sending the notice in time is sufficient; you do not have to wait for our approval or reply.

Send the goods back without undue delay and no later than 14 days after giving notice. You bear the direct return cost if this was disclosed before purchase, unless we agreed to pay or the return concerns a fault for which we are responsible. Contact us for the correct return location; requesting that information does not replace or delay your withdrawal notice.

We reimburse the payments due, including the cost of standard outbound delivery where required, within 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence you sent them back, whichever is earlier, unless we offered to collect them. Additional costs of a premium delivery service you chose need not be reimbursed. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee.

You are responsible only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where the legal conditions for that responsibility are met. We do not impose a blanket requirement that every return have untouched outer packaging.

The statutory right may be excluded for goods genuinely unsuitable for return for health protection or hygiene reasons once their protective seal is broken after delivery. Opening the shipping carton alone does not trigger that exception. Other statutory exceptions apply only where their legal conditions are met.

Consumers in the United Kingdom and other markets retain the mandatory withdrawal and return rights applicable to their purchase. Nothing in this policy limits any stronger mandatory protection.

If goods are faulty, damaged, incorrect or otherwise do not conform to the contract, contact us with your order number and a description. Photos may help us resolve the issue, where available.

We will provide the remedy required by applicable law, which may include replacement, a price reduction or a refund, and bear necessary costs for that remedy, including required return postage. These rights apply to one-time and subscription orders alike. They do not depend on buying shipment protection and are not limited to our 60-day guarantee or to 14 days after delivery.

1. Email info@soulbotanic.com with your order number, the items concerned and what you would like us to resolve.
2. We will reply with the return address and packing instructions. Please contact us before posting your return so it reaches the correct location. A timely statutory withdrawal notice does not require our approval.
3. Pack the items securely, include your order reference, and keep evidence of dispatch.
4. We will confirm the outcome and process any refund under the applicable guarantee or statutory timetable above.

You may request cancellation of future subscription renewals at the same time. See Subscriptions & Cancellation.

You can use this email wording to tell us you wish to withdraw from an order. It is optional; any clear withdrawal notice is sufficient.

To: "SoulBotanic" Ltd., info@soulbotanic.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Goods:
Order number (if available):
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Date:

Delete whichever does not apply. We will reply with the return address and instructions.