Subscriptions & Cancellation

When you choose a subscription, you authorise recurring payments for the selected products and deliveries. Your subscription continues at the selected interval until cancelled. The first order and each renewal are charged according to the price, quantity, delivery charges and schedule disclosed before purchase.

There is no obligation to purchase an additional renewal after your initial order. A three-month delivery interval means a delivery and charge every three months; it does not mean the subscription automatically ends after three months.

Before you place the order, checkout shows the initial amount and the recurring charges. Your confirmation records the purchased products, interval and applicable terms. Your subscription account shows your next scheduled payment and delivery information.

A first-order discount applies to future renewals only if the offer expressly says so. Any difference between the first and recurring price must be disclosed before purchase. See subscription delivery charges.

Payment credentials are processed and stored by Shopify and the relevant payment providers. We do not ask you to send full payment-card details by email. If a payment fails, the provider may retry under the applicable payment arrangements; contact us if you need to update your payment method or cancel future renewals.

Use the available options in your subscription account before the next scheduled payment. You can request a change of address, delivery frequency, a pause or a skipped delivery. If an option is unavailable, email info@soulbotanic.com.

Review the effect on your next payment and delivery before confirming a change. A pause or skip does not necessarily end the subscription; the updated schedule shown in your account governs future deliveries.

You can cancel future renewals from your subscription account or by emailing info@soulbotanic.com. Include the email used to subscribe and an order or subscription reference if available.

Cancel before your next scheduled payment to prevent that renewal. No cancellation fee applies. We will confirm the effective cancellation date and whether a previously paid order is still being processed. A timely cancellation request does not become late because customer care replies later.

Your statutory termination rights remain unaffected. If you cancelled in time but were charged again, contact us so we can investigate and correct any charge that was not due.

Cancelling future renewals does not by itself refund a previous payment. If you also want to cancel or return an existing order, tell us. We will try to stop a shipment that has not been dispatched and assess your request under the rights and conditions applicable to that order. An order being prepared or dispatched does not remove an applicable statutory withdrawal right.

Subscription items are excluded from our additional 60-day satisfaction guarantee, including the initial subscription delivery and all renewals under the revised offer. Statutory withdrawal and rights concerning faulty or non-conforming goods remain available where applicable. Read Returns & Refunds.

Existing orders and subscriptions retain any more favourable guarantee promised when purchased. This policy does not retrospectively withdraw those promises.

We will give advance notice of a proposed change to your recurring price or material subscription terms and explain your options, including cancellation before it takes effect, subject to applicable law and any consent requirement. Updating a website page alone does not amount to your agreement to a change that requires consent.

These subscription conditions form part of the Terms & Conditions. General questions and customer-care details are on Help & Contact.