Shipping & Delivery

We currently offer delivery to EU member states, the United Kingdom and Switzerland where a delivery method is available at checkout. Enter your address to see the available options. Contact us if your country or address is not supported.

Orders are normally processed within 1–2 business days after payment confirmation. Business days exclude weekends and public holidays. We send a dispatch email with tracking when the parcel leaves the warehouse. The following transit estimates are in business days after dispatch:

• Netherlands, Belgium & Germany: 2–4
• France, Austria, Spain & Italy: 3–5
• Other EU countries & United Kingdom: 4–7
• Switzerland: 5–8

These are estimates rather than guaranteed arrival dates. Peak periods, customs or carrier disruption can add time. Any specific delivery commitment agreed at purchase remains applicable, as do your statutory rights if delivery is late.

Available delivery methods and their total charges are shown at checkout before you place the order. Free-shipping offers apply only when the destination and order meet the stated conditions; check whether discounts change eligibility.

If you select an express method, its additional charge and available delivery information are shown before payment. An express service affects transit or processing only as expressly stated with that option.

Each renewal is a separate shipment under your subscription. Your order summary and confirmation identify the recurring product amount, delivery frequency and applicable delivery charges. A first-order free-shipping offer does not automatically apply to every renewal unless that was part of the offer.

Update an address or request a skip before your next scheduled payment through your subscription account or customer care. Review Subscriptions & Cancellation for changes and cancellation.

Goods dispatched between EU member states do not incur customs import duties. Deliveries to the United Kingdom or Switzerland can be subject to destination-country import taxes, duties or carrier clearance charges where these are not collected at checkout. Any customer responsibility for such charges must be disclosed before purchase. Contact us if you are unsure what is included for your destination.

If your parcel is overdue, tracking is unclear, or it arrives damaged, email info@soulbotanic.com with your order number. We will investigate with the carrier and arrange the remedy required by your contract and applicable law.

For delivery arranged by us, responsibility for loss or damage generally remains with us until you or your nominated recipient, other than the carrier, takes physical possession. A carrier's delivered scan does not automatically remove your rights if you did not receive the parcel. Optional protection does not replace our statutory responsibilities.

If you notice an incorrect delivery address, contact us promptly. We will try to correct it before dispatch. If a parcel is returned after an unsuccessful delivery, we will explain the available options and any properly applicable costs before arranging another shipment. Statutory cancellation, withdrawal and refund rights remain unaffected.

For product returns and refunds, use our single Returns & Refunds policy.