Contact Us
We'd love to hear from you
Our team are here to help by email — whether it's a question about a formula, an order, or where to start.
Looking for tailored guidance? Our nutrition notes and the Science page are a good place to begin.
Email support
Email us at hello@soulbotanic.com.
Availability
- Our Customer Care team are available 9am–5pm CET, Monday–Friday (excluding public holidays).
- We aim to reply to every email within 1 business day.
Question about your order?
You can track your order from the dispatch email we send when it ships, or by signing in to your account. Please check your tracking before reaching out — most questions are answered there.
Shipping, returns & FAQs
Accessing your account
To manage a subscription, click the account icon in the top-right of your screen. Enter your email, then the passcode we send you by email. If you don't see it, check your spam or promotions folder. Having trouble? Email hello@soulbotanic.com.
