FAQs & Contact

Each formula is built around whole botanicals and food-grown nutrients, prepared in small batches and finished in the dosage form best suited to the formula. We use no fillers, binders or synthetic colours.

Our formulas are designed for daily, ongoing use. A few botanicals are best taken in cycles, where that applies, it's noted on the product page. If you take prescription medication, are pregnant or breastfeeding, check with your healthcare provider first.

The majority of our range is vegan. Each product's dosage-form materials and any non-vegan exceptions are clearly marked on its product page.

Yes, our formulas are made without gluten-containing ingredients.

Yes, our formulas contain no dairy or added sugar.

We use certified-organic botanical material wherever possible, sourced from named growers and traced from field to bottle.

Our range includes capsules and softgels. The material used for each product's dosage form, including whether it is suitable for vegans, is disclosed on its product page.

Every batch is independently tested for potency, purity and contaminants including heavy metals before it reaches you. A certificate of analysis is published for each batch.

We use amber glass and FSC-certified recycled board printed with vegetable inks. No shrink-wrap, no foam, no mixed materials. Read more on our sustainability page.

A return-and-refill option is in design so the glass bottle can outlive a single course. It isn't live yet, we'll announce it here first.

From named, certified-organic farms we work with on long-term, fair partnerships rather than anonymous spot-buying.

Use the available options in your subscription account before the next scheduled payment to request changes to your delivery address, frequency, date or products. Review any updated amount and delivery charge before confirming. If the option you need is unavailable, email info@soulbotanic.com.

Use the available skip option in your subscription account before the next scheduled payment, or email info@soulbotanic.com. Check the revised schedule: skipping a delivery does not cancel future renewals.

Use the available pause option in your subscription account before the next scheduled payment, or email info@soulbotanic.com. Review when deliveries and charges will resume; a pause does not necessarily end the subscription.

Check the available options in your subscription account before the next scheduled payment. If a product change is unavailable, email info@soulbotanic.com. Review the new product amount, delivery interval and charges before confirming.

Cancel future renewals from your subscription account or by emailing info@soulbotanic.com before the next scheduled payment. There is no cancellation fee or obligation to purchase an additional renewal. A timely request does not become late because we reply later.

Cancelling future renewals does not automatically refund an already-paid order. Tell us if you also want to cancel or return that order; your applicable statutory rights remain. See Subscriptions & Cancellation.

Choose an available interval in your subscription account before the next scheduled payment. Review the next charge and delivery date before confirming. Contact info@soulbotanic.com if the option you need is unavailable.

Enter your code in the discount field at checkout. A first-order discount applies to renewals only if the offer expressly says so. Check the initial and recurring amounts before paying. For help, email info@soulbotanic.com.

A subscription provides automatic deliveries at the interval and subscriber price disclosed when you order. It continues until cancelled. Delivery charges and any qualifying free-shipping conditions are shown before purchase. Subscription items are excluded from the additional 60-day guarantee under the revised offer; statutory rights and earlier purchase promises remain protected.

Open the tracking link in your dispatch email. If it has stopped updating or your parcel is overdue, email us with your order number. We will investigate with the carrier.

Orders are processed within 1–2 business days. From dispatch, delivery is estimated at 2–4 business days for the Netherlands, Belgium and Germany; 3–5 for France, Austria, Spain and Italy; 4–7 for other EU countries and the United Kingdom; and 5–8 for Switzerland.

We currently ship to all EU member states, the United Kingdom and Switzerland. The available countries and methods for your address are confirmed at checkout. See shipping & delivery for details.

Express delivery is offered at checkout where available. Its additional charge and any specific dispatch or transit commitment are shown with the option before payment.

The voluntary guarantee under the revised offer covers eligible one-time supplement items in your first-ever Soulbotanic order. Subscription items, including the first subscription delivery and all renewals, are excluded. Earlier orders keep the terms promised when purchased.

For an eligible voluntary guarantee claim, yes. Contact us within 60 days of delivery, then return the product containers and any remaining contents within 14 days of your request. You pay the return postage. Empty containers are accepted; no minimum quantity must remain. Read the full guarantee conditions.

Yes. Exclusion from our additional guarantee does not remove applicable statutory withdrawal rights or rights when goods are faulty, damaged, incorrect or otherwise not as agreed. See statutory withdrawal and faulty goods.

Email info@soulbotanic.com. For help with an order, include your order number and the email used at checkout. Please never send card numbers or passwords.

Our Customer Care team is available Monday–Friday, 9am–5pm CET/CEST, excluding public holidays. We aim to reply within one business day. You do not need to wait for our reply to give a timely cancellation or withdrawal notice.

Click the account icon or open your account. Enter your email and the one-time code sent to your inbox. Check your spam folder if needed. If you cannot sign in, email info@soulbotanic.com for subscription changes or cancellation.

This store is operated by "SoulBotanic" Ltd. Contact us at info@soulbotanic.com.

For a return, email us with your order number and the items you wish to return. We will reply with the return address and packing instructions.