FAQs

Each formula is built around whole botanicals and food-grown nutrients, prepared in small batches and finished in the dosage form best suited to the formula. We use no fillers, binders or synthetic colours.

Our formulas are designed for daily, ongoing use. A few botanicals are best taken in cycles, where that applies, it's noted on the product page. If you take prescription medication, are pregnant or breastfeeding, check with your healthcare provider first.

The majority of our range is vegan. Each product's dosage-form materials and any non-vegan exceptions are clearly marked on its product page.

Yes, our formulas are made without gluten-containing ingredients.

Yes, our formulas contain no dairy or added sugar.

We use certified-organic botanical material wherever possible, sourced from named growers and traced from field to bottle.

Our range includes capsules and softgels. The material used for each product's dosage form, including whether it is suitable for vegans, is disclosed on its product page.

Every batch is independently tested for potency, purity and contaminants including heavy metals before it reaches you. A certificate of analysis is published for each batch.

We use amber glass and FSC-certified recycled board printed with vegetable inks. No shrink-wrap, no foam, no mixed materials. Read more on our sustainability page.

A return-and-refill option is in design so the glass bottle can outlive a single course. It isn't live yet, we'll announce it here first.

From named, certified-organic farms we work with on long-term, fair partnerships rather than anonymous spot-buying.

Yes. Sign in to your account to change products, frequency, delivery date or address before your next renewal date, with no fees.

Yes, skip an upcoming delivery from your account before its renewal date and the schedule resumes automatically afterwards.

Yes. Pause from your account before your next renewal date and restart whenever you're ready.

Yes, swap to any other formula from your account, and the new product ships on your next scheduled date.

Cancel before your next renewal date from your account and you won't be charged again. Once an order is triggered for dispatch we may be unable to stop it.

Yes, choose an available interval and adjust it from your account before your next renewal date.

Enter your code at checkout in the discount field. Subscriber pricing is applied automatically to recurring orders. If a code won't apply, email hello@soulbotanic.com.

Subscribers get recurring subscriber pricing and can skip, swap, pause or cancel from their account before the next renewal date. Shipping rates and any qualifying free-shipping threshold are shown at checkout.

Use the tracking link in your shipping confirmation email, or sign in to your account. For full details see our shipping & delivery page.

Orders are processed within 1–2 business days. From dispatch, delivery is estimated at 2–4 business days for the Netherlands, Belgium and Germany; 3–5 for France, Austria, Spain and Italy; 4–7 for other EU countries and the United Kingdom; and 5–8 for Switzerland.

We currently ship to all EU member states, the United Kingdom and Switzerland. The available countries and methods for your address are confirmed at checkout. See shipping & delivery for details.

Express delivery is offered at checkout where available. Order before the daily cut-off for fastest dispatch.